Orders & Products

Are your products handmade?
Yes, most of our products are handcrafted by skilled artisans. Due to this, slight variations in texture, color, or finish are natural and part of the product's uniqueness.

Do you offer custom designs?
Yes, we specialize in custom and made-to-order designs. You can share your requirements, and our design team will assist you in creating a personalized product.

Can I see a sample before placing a large order?
Yes, we can provide samples (chargeable) for select products, especially wallpapers and custom finishes.

Will the product look exactly like the image on the website?
We aim for accuracy, but slight variations may occur due to the handcrafted nature of our work, screen display differences, and material and finish variations.

Design & Customization

Do you provide design assistance?
Yes, our design team can help you with design selection, custom artwork, and size and layout recommendations.

How long does the design approval process take?
Typically 2–4 working days depending on complexity and revisions.

Can I modify my design after approval?
No, once the design is approved and sent for production, changes are not possible.

Orders, Shipping & Delivery

What is the delivery timeline?
Ready products arrive in 5–7 days. Custom orders take 10–14 days.

Do you ship across India?
Yes, we ship pan India. International shipping can be arranged on request.

How can I track my order?
You will receive tracking details via email and SMS once your order is dispatched.

What if my order is delayed?
While we strive for timely delivery, delays may occur due to logistics or production factors. Our team will keep you informed.

Payments

What payment methods do you accept?
We accept all major payment methods including credit and debit cards, UPI, and net banking.

Is my payment secure?
Yes, all transactions are processed through secure and trusted payment gateways.

Returns, Refunds & Cancellations

Can I return a product?
Returns are accepted only in case of damaged products or incorrect items delivered.

Are custom products returnable?
No, custom and made-to-order products are non-returnable.

How do I request a return or replacement?
Email us within 48 hours of delivery with your order ID and photos or videos of the issue.

Can I cancel my order?
Orders can only be canceled before production or dispatch begins. Custom orders cannot be canceled once in production.

Installation & Usage

Do you provide installation services?
Installation support may be available in select cities or via partner networks. Please contact us for details.

Do you provide installation guidelines?
Yes, detailed installation instructions are provided with your order.

Can wallpapers be reused?
No, most wallpapers are single-use and cannot be reapplied once removed.

B2B / Designers / Architects

Do you work with architects and interior designers?
Yes, we actively collaborate with architects, interior designers, and project consultants.

Do you offer bulk pricing or trade discounts?
Yes, special pricing is available for bulk and B2B orders.

Can you develop exclusive designs for projects?
Yes, we offer exclusive design development for large or premium projects.

Support

How can I contact Artisan Craft?
You can reach us via email or phone/WhatsApp. Our customer support hours are Monday to Saturday, 10 AM – 7 PM.